What Information We Hold and Why
When you open an account, we collect your name, email address, phone number and account credentials. When you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references, amounts in RM, and timestamps — enough to match deposits to your account
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and resolve any query you raise. We do not store your wallet PINs or full payment credentials; those stay with your e-wallet provider. If you use FPX or DuitNow, the same principle applies: we hold the reference, not your banking password. We also collect device and
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session data — your browser type, IP address, and pages visited — to keep your account secure and detect unusual access. For players in Kota Bharu, all data handling follows the same policy as every other region we serve. Data is retained for as long as
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your account is active and for a period thereafter as required by applicable law. You can request a copy of what we hold at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.